Customer Service Representative (Forex Account)

Gratitude Inc

1354 Views

3 months ago

Customer Service Representative (Forex Account)

1-30 Year(s)

Manila (Makati, Pasig, Taguig)

Job Description

Key Skills

Customer Relations Focus customer service analyst Customer oriented

5 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Representative (Forex Account)

Job Overview: We are looking for a skilled and customer-focused individual to join our team as a Customer Service Representative, specializing in Forex accounts. The successful candidate must be proficient in English, possess excellent communication skills, and be able to work in a dynamic, fast-paced environment. If you have a background or interest in Forex trading and customer service, we invite you to apply.

Key Responsibilities:

Client Support:
- Provide assistance and support to clients with inquiries related to Forex accounts.
- Resolve issues and concerns promptly to ensure a positive customer experience.

Communication:
- Communicate effectively with clients through various channels, including phone, email, and chat.
- Educate clients on Forex trading procedures and account-related information.

Problem Resolution:
- Investigate and resolve client-reported issues in a timely and efficient manner.
- Collaborate with other departments to address complex problems.

Documentation:
- Maintain accurate and detailed records of client interactions and issue resolutions.
- Generate reports on customer inquiries and feedback.

Requirements:

Proficiency in English, both written and spoken.

Willingness to work on a shifting schedule, including holidays.

Educational Background: SHS Graduate | Associate or Vocational Graduate | College Graduate

Previous experience in Forex or financial services is a plus but not mandatory.

Strong interpersonal and communication skills.

Location: Market! Market!, Taguig (Onsite work required).

Salary: 15k – 21k (Package depending on work experience).

Application Process: If you meet the qualifications and are interested in this position, please submit your updated resume and cover letter to [Contact Information]. We prefer candidates residing in Manila or nearby provinces, and online/onsite assessments and interviews can be scheduled immediately.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.