Customer Service Representative | E-Commerce Account
TDCXCustomer Service Representative | E-Commerce Account
Job Description
Key Skills
19 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives.
- Comprehensive medical, insurance, or social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- Positive culture for you to #BeMore at work.
- Easy to locate area with direct access to public transport.
- Flexible working arrangements.
- Be coached and mentored by experts in your field.
- Join a global company, winner of hundreds of industry awards.
What is your mission?
As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
You are also required to perform these job functions:
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
- Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience
Who are we looking for?
- At least High School Graduate
- With at least 3 months phone/voice and 3 months chat experience in a BPO setup
- Fluent in English with excellent communication skills, both written and verbal
- Able to solve problems by thinking analytically and creatively
- Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
- Can work in Ortigas, Pasig City
How to Apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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