Contact Center Specialist | Cloud Solutions | Taguig

Sutherland Global

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1 month ago

Contact Center Specialist | Cloud Solutions | Taguig

2-3 Year(s)

20 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Accounts Management CRM (Customer relationship Management) Project management Strategic consulting skills SAAS customer success Cloud Technologies Cloud services Salesforce Sales Cloud

2 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Success Manager here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Success Manager looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

Encourage customers to utilize new features that will help them drive their business forward

Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

Develop plans that ensure that customers are successfully adopting our platform that align to their business needs

Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments

Develop customer relationships, by building trust and ensuring the customer’s needs are met

Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

At least 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company

Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

Excellent verbal and written communication skills in English

Knowledge of Salesforce

Capable of ensuring customer satisfaction: addressing technical demands and act as a sales liason of the program

Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set

Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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