Customer Support Ambassador | Travel and Hospitality Account

TDCX

2869 Views

1 month ago

Customer Support Ambassador | Travel and Hospitality Account

0-1 Year(s)

20 - 30 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

BPO Call center

29 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support.

You are also required to perform these job functions:

Provide friendly and efficient service to the travel community

Be a first point of contact to handle and resolve customer complaints

Respond professionally to inbound phone calls, including urgent situations

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)

Research information and troubleshoot problems using available resources

Arbitrate in situations between users

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

Who are we looking for?

High School Graduate

With at least 6 months of customer service experience in the BPO industry

Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours

Patience, empathy, and a unique ability to manage stress

Skilled and eloquent in writing

Good communication and interpersonal skills

Can work in Rockwell Business Center Sheridan, Mandaluyong City

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.