Travel and Hospitality BPO Agent - Mandarin-Urgent

Gratitude Inc

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2 weeks ago

Travel and Hospitality BPO Agent - Mandarin-Urgent

1-2 Year(s)

95 - 100 Thousand p.m

Manila (Pasig)

Job Description

Key Skills

Bilingualism

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Key skills

GDS tool

Sabre or Amadeus

BPO or non BPO industry

Fraud experience|

B2 CEFR

Mandarin

Job title: Travel and Hospitality - Mandarin-

Work Setup: Day shift

Shift: : 8 AM-6PM MNL time | Singaporean Chinese

Salary:₱100,000.00

Qualifications & Requirements:

•Minimum 1 year of experience using GDS tools (Sabre or Amadeus), either in a BPO or non-BPO industry

•At least 6 months of fraud-related experience (preferably in travel, hospitality, or e-commerce)

•Mandarin proficiency with at least B2 level CEFR

•Strong communication skills in both Mandarin and English

•Knowledge of travel booking processes, flight/hotel reservations, or itinerary management is a plus

•Must be willing to work the assigned shift: 8:00 AM – 6:00 PM (MNL time)

•Amenable to work on-site and under a fast-paced, customer-focused environment

•Strong attention to detail, especially in verifying transactions or identifying fraudulent activities

•Customer-oriented with excellent problem-solving skills

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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