Customer Service Representative- Healthcare Account

Gratitude Inc

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3 weeks ago

Customer Service Representative- Healthcare Account

1-2 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Call Center Call Centre skills Healthcare account

3 candidate(s) have already applied for this Job. Apply now

Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.

Re-scheduling patient appointments as required via telephone calls and written notification to patients.

Taking clear and accurate messages on behalf of other departments.

Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

Qualifications

At least an SHS/ HS Graduate Willing to WORK ON SITE

Preferably with 6 months call center experience

Computer literate with an above-average typing speed.

With excellent verbal and written communication skills.

Thorough, with excellent listening skills.

Ability to calm irate, anxious, or grieving customers.

Salary: 18k-23k package + sign-on bonus PIONEER ACCOUNT

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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