Customer Service Representative (Healthcare) Account
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Customer Service Representative (Healthcare) Account
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Essential Skills, Knowledge, and Experience:
- Completed at least 2 years in college (no back subjects)
- 1 year BPO experience in healthcare account
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
SAP SuccessFactors Consultants
Gratitude Inc8 - 11 Year(s)
Confidential
Manila, Philippines
Pega Support Engineer
Gratitude Inc3 - 14 Year(s)
60 - 100 Thousand p.m
Manila, Philippines
2 - 3 Year(s)
60 - 65 Thousand p.m
Manila, Philippines
Sales Officer in a Leading BPO | Apply Now at Makati
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Collection Analyst (e-Commerce)
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Operations Manager (PHRN)
Gratitude Inc8 - 10 Year(s)
100 - 150 Thousand p.m
Manila, Philippines
2 - 14 Year(s)
Confidential
Manila, Philippines