Customer Service Representative- Healthcare Account

Gratitude Inc

3414 Views

14 hours ago

1-2 Year(s)

Manila (Taguig)

Job Description

Key Skills

Call Center International Call Centre Healthcare account

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Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.

Re-scheduling patient appointments as required via telephone calls and written notification to patients.

Taking clear and accurate messages on behalf of other departments.

Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

Qualifications

Open to SHS/HS/College Grad and Undergrad

With 1yr BPO Voice and International Experiences

Preferably with healthcare exp but not required.

Computer literate with an above-average typing speed.

With excellent verbal and written communication skills.

Thorough, with excellent listening skills.

Ability to calm irate, anxious, or grieving customers.

Capacity to navigate stressful situations with ease.

Job Types: Permanent, Full-time

Salary: Up To 33k Package

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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