Customer Service Representative - Insurance Account

Customer Service Representative - Insurance Account*

*Location:* Onsite Eastwood 

*Schedule:* Day Shift

Company -:WNS

*Salary Package:* Up to ₱23,000

About the Role

We are looking for motivated and customer-focused individuals to join our growing Insurance Account team. As a Customer Service Representative, you will be assisting customers with their insurance inquiries, claims assistance, policy updates, and general account concerns. This is a perfect opportunity for BPO professionals who want a stable, dayshift career with growth opportunities.

No graveyard shift. No night differential chase. Just a healthy work-life balance.

What We Offer

- *Salary Package Up To ₱23,000*

- *Day Shift Schedule* - Enjoy your nights and weekends

- *Onsite Work Setup* - Modern office with complete facilities

- *Paid Training* - Full support from day one

- *HMO Coverage* - Medical benefits for you

- *Government Mandated Benefits* - SSS, PhilHealth, Pag-IBIG

- *Paid Leaves* - Vacation and Sick Leave

- *Performance Bonuses & Incentives*

- *Career Growth* - Fast-track promotion to QA, Team Leader, and Trainer roles

- *Stable Account* - Long-term Insurance client

Qualifications

- Senior High School (SHS) Graduate *OR* Completed 2nd Year College

- *At least 1 Year BPO Experience* (Voice / Customer Service preferred)

- Good to Excellent English Communication Skills

- Basic computer navigation skills

- Willing to work *Onsite* and on a *Day Shift* schedule

- Customer-oriented, patient, and a team player

Responsibilities

- Handle inbound calls, emails, and chats regarding insurance policies

- Assist customers with policy inquiries, billing, claims status, and updates

- Provide accurate information and resolve concerns in a professional manner

- Document all interactions accurately in the system

- Meet quality, productivity, and customer satisfaction targets

- Coordinate with internal teams for escalations and follow-ups

Who Should Apply?

This role is ideal for you if:

- You have at least 1 year BPO experience and want to move to a Dayshift account

- You are tired of night shift and want a healthier schedule

- You want to build a long-term career in the Insurance industry

- You are looking for a stable company with competitive pay