Customer Service Representative – Insurance Brokerage Account (PE / SPE)

Work Setup: Onsite

JOB OVERVIEW

We are seeking Customer Service Representatives for an Insurance Brokerage Account. The role involves handling policy inquiries and providing professional client support for Property & Casualty / Non-Life / General Insurance processes. Openings are available for both PE and SPE levels based on experience and insurance background.

 PE LEVEL – Customer Service Representative

Salary Package: Up to 26K All In

QUALIFICATIONS & REQUIREMENTS

- Senior High School Graduate

- 0 - 17 months of BPO voice experience in any account

- Strong verbal communication skills for professional client interactions

- Customer service background in financial services or non-life insurance preferred

- Detail-oriented in handling policy inquiries

- Willing to work onsite

SPE LEVEL – Customer Service Representative

Salary Package: Up to 36K All In

QUALIFICATIONS & REQUIREMENTS

- Senior High School Graduate

- At least 18 months of BPO voice experience in any account

- At least 1 year of Property & Casualty, Non-life, or General Insurance experience

- Strong verbal communication skills for professional client interactions

- Detail-oriented in handling policy inquiries

- Willing to work onsite

KEY RESPONSIBILITIES

- Handle inbound / outbound calls related to insurance brokerage accounts

- Address policy inquiries, coverage details, and customer concerns accurately and professionally

- Provide support for Property & Casualty, Non-life, and General Insurance products

- Document customer interactions and update records as required

- Adhere to quality standards, compliance guidelines, and performance metrics

- Collaborate with team members and leaders to ensure smooth process delivery