Customer Service Representative – International Voice Process

Location: Philippines

Employment Type: Full-Time

Job Description:

We are looking for customer-focused individuals to join our International Voice Customer Service team. The selected candidates will handle customer inquiries, provide accurate information, resolve service-related issues, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound international customer calls.

• Respond to inquiries related to products, services, billing, and accounts.

• Resolve customer complaints professionally and efficiently.

• Maintain accurate records of customer interactions in the CRM system.

• Escalate complex issues to the appropriate department.

• Meet customer satisfaction, quality, and productivity targets.

Qualifications:

• High School Graduate, Senior High School Graduate, or College Graduate.

• Excellent spoken and written English communication skills.

• Previous BPO or customer service experience is an advantage.

• Strong listening, problem-solving, and interpersonal skills.

• Basic computer knowledge and typing skills.

• Willing to work rotating shifts, including nights, weekends, and holidays.

Keywords: International Voice Process, Customer Service Representative, Call Center Agent, BPO, Inbound Calls, Outbound Calls, Customer Support, English Communication.