Customer Service Representative – Life Insurance
Job Description
Location: 10th Floor, 2Quad Building, Cebu Business Park, Cebu City
Work Setup: 100% Onsite
Process: Voice
Job Summary
We are looking for customer-focused and service-oriented individuals to join our Life Insurance account as Customer Service Representatives. The successful candidates will handle customer inquiries, provide accurate information about life insurance products and services, assist with policy-related concerns, and ensure a positive customer experience.
Key Responsibilities
Handle inbound customer calls regarding life insurance products and services.
Respond to customer inquiries about policies, coverage, premiums, and general account concerns.
Provide accurate information and appropriate assistance to customers.
Maintain professionalism and demonstrate empathy during customer interactions.
Document customer interactions and update records accurately.
Follow company policies, procedures, and quality standards.
Escalate complex concerns to the appropriate department when necessary.
Qualifications
Senior High School Graduate or at least 2nd Year College Undergraduate.
At least 1 year of BPO voice experience.
Excellent verbal and written communication skills.
Good customer service and problem-solving abilities.
Willing to work onsite at Cebu Business Park, Cebu City.
Willing to work on a shifting schedule, if required.
Application Process
Register using the designated QR code (Jhoy will send the registration email).
Complete the registration process.
Attend the scheduled walk-in or virtual interview upon invitation.
Key Skills
15 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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