Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Customer Service Representative

452 Views 1 week ago
Experience 1–4 Year(s)
₱
Salary Confidential
Location Manila (Pasay City, Alabang Muntinlupa City)
Be the first to apply for this job

Job Description

​

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for a Retail Account. In this role, you will assist customers by addressing inquiries, resolving concerns, and delivering exceptional service through various communication channels.


Key Responsibilities:

Handle customer inquiries and provide accurate information regarding products and services.

Resolve customer concerns efficiently while maintaining a positive customer experience.

Document interactions and update customer records accurately.

Meet quality standards and performance metrics.

Collaborate with team members to ensure excellent customer satisfaction.


Qualifications:

High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

At least 1 year customer service experience 

Excellent communication and interpersonal skills.

Customer-oriented with strong problem-solving abilities.

At least 18 years old.

Preferably a college graduate of any course.

Willing to work on-site and start immediately.


Why Join Us?

Competitive and supportive work environment.

Comprehensive training and career development opportunities.

Opportunity to build a rewarding career in customer service.

Dynamic team culture that values growth and excellence.

Apply today and begin your journey in the customer service industry!

Key Skills

2 Skills
Strong communication and interpersonal skills Excellent communication skills - written and verbal

Role Specifications

Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Afrikulture Simmie
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, nigeria
Network 0+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

Search more jobs by Gratitude Inc