Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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About the Role
We are actively hiring qualified professionals for our Insurance and Travel Accounts. If you have relevent BPO experience and are looking for a rewarding career opportunity, we will love to hear from you
Key Responsibilities
- Handle travel reservations, bookings, cancellations and itenerary changes
- Assist customers with flight schedules, fares, ticketing, and travel-related inquiries
- Provide exceptional customer service while resolving travel concerns
- Maintain accurate documentation of customer interactions and booking records
- Meet quality and productivety performance metrics
Qualifications
- Completed at least 2 years of college with no back subjects
- Minimum of 1 year BPO experience
- Strong problem-solving skills and the ability to work independently and with a team.
- Good written and verbal communication skills.
Skills
- Strong foundation in role-relevant tools, platforms, and best practices.
- Ability to plan, execute, measure, and improve work with attention to detail.
- Good communication, ownership, collaboration, and time-management skills.
Preferred Skills
- Strong written verbal and communication skills
- Excellent customer service and active listening skills
- Attention to details and accuracy in documentation
- Proficiency in microsoft office
- Ability to work in a fast paced environment
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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