Customer Service Representative | Telco Account | Full-Time
Gratitude IncCustomer Service Representative | Telco Account | Full-Time
Job Description
Key Skills
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We are looking for motivated and customer-oriented individuals to join our Telecommunications Customer Support team. As a Customer Service Representative, you will be responsible for delivering high-quality customer service by addressing inquiries related to mobile, internet, and telecommunications services.
Key Responsibilities
• Handle inbound customer inquiries professionally.
• Resolve billing, account, service, and technical concerns.
• Maintain accurate customer records.
• Meet quality assurance and customer satisfaction standards.
• Promote additional products and services when appropriate.
Qualifications
• High School or Senior High School Graduate.
• Good English communication skills.
• Basic computer knowledge.
• Customer service experience is an advantage but not required.
• Willing to work shifting schedules.
Benefits
• Competitive salary
• Paid training
• HMO coverage
• Performance incentives
• Career growth opportunities
• Government-mandated benefits
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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