Job Title :Customer Service Representative (CSR) – Telecommunications / BPO | Customer Support

Experience: Minimum 6 Months of BPO Experience
Qualification: High School Graduate
Work Setup: Onsite
Shift: Shifting Schedule
Employment Type: Full-Time

Job Description : 

We are hiring Customer Service Representatives for a Telecommunications account. Candidates will handle customer inquiries, provide service-related assistance, resolve concerns, and ensure a positive customer experience.

We welcome experienced BPO professionals with strong communication, customer service, and problem-solving skills.

Key Responsibilities

1. Handle customer inquiries and concerns related to telecommunications services.

2. Provide accurate information and assistance regarding customer accounts and services.

3. Resolve customer issues and escalate complex concerns when necessary.

4. Maintain accurate customer records and interaction details.

5. Deliver quality customer support while meeting performance and service standards.

Required Skills

1. Customer Service and Customer Support

2. BPO / Call Center Experience

3. Good English Communication Skills

4. Problem-Solving and Customer Handling

5. Active Listening and Interpersonal Skills

Qualifications

• At least 6 months of BPO experience.

• High School Graduate.

• Good communication and customer service skills.

• Willing to work onsite and on shifting schedules.

• Willing to undergo the recruitment and assessment process.