Customer Service Representative | Vietnamese Speaker

Gratitude Inc

15 Views

13 hours ago

Customer Service Representative | Vietnamese Speaker

0-5 Year(s)

Manila, Quezon Calabarzon

Job Description

Key Skills

Vietnamese Fluent in Vietnamese and English Vietnamese Language

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Customer Service Representative | Vietnamese Speaker | Customer Support | Voice/Non-Voice | Onsite

Location

Quezon City, Philippines

Work Setup

100% Onsite

Work Schedule

Shifting / Night Shift

Employment Type

Full-Time

Compensation & Benefits

Competive Salary(Negotiable based on experience and qualifications)
Sign-On Bonus
Performance Incentives
Paid Training
Health Insurance
Life Insurance
Free Parking
Company Events
Opportunity for Regular Employment
Career Growth Opportunities

Start Date

ASAP

Target Start Date: August 10, 2026

Headcount: 6

About the Role

We are hiring fluent Vietnamese-speaking Customer Service Representatives to join our customer support team in Quezon City.

This opportunity is ideal for Vietnamese speakers with strong communication skills who want to build or advance their career in a multicultural customer service environment.

Candidates with or without BPO experience are welcome to apply.

You will assist Vietnamese-speaking customers through phone, chat, email, and other support channels, handling inquiries professionally and providing accurate, efficient solutions.

Key Responsibilities

Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.
Provide professional customer support in Vietnamese and English.
Assist customers with account inquiries, billing concerns, service requests, product information, and general support needs.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Communicate clearly, accurately, and professionally with customers from different cultures and backgrounds.
Accurately document customer interactions, concerns, and resolutions using company systems.
Meet established quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through effective communication and problem-solving.
Escalate complex concerns when necessary.
Perform other duties as assigned to support business and operational needs.

Required Qualifications

Language Requirements

Fluent in Vietnamese with strong spoken, written, and reading proficiency.
Able to communicate naturally and professionally in Vietnamese.
Able to understand complex and extended conversations, including implied meanings and context.
Good working proficiency in English, as training and client systems are conducted in English.

Experience

Open to candidates with or without BPO experience.
Previous Customer Service or Collections experience is highly preferred but not required.
Knowledge of the Order-to-Cash (O2C) process is an advantage but not mandatory.

Work Authorization

Applicants must be legally authorized to work in the Philippines.
Foreign nationals must have valid Philippine work authorization or an appropriate visa permitting employment.
Applicants with eligible Temporary Resident Visas (TRV) or other valid work-authorized visas are encouraged to apply.

Other Requirements

Willing to work 100% onsite in Quezon City.
Willing to work on a shifting/night schedule.
Strong communication, customer service, and problem-solving skills.

Preferred Skills

Vietnamese Language
Vietnamese Customer Service
Customer Service
Customer Support
Call Center / BPO
Voice Support
Non-Voice Support
Chat Support
Email Support
Collections
Order-to-Cash (O2C)
Billing Support
Account Support
CRM Systems
Problem Solving
Cross-Cultural Communication
Multitasking

Why Join Us?

Sign-On Bonus

Competitive & Negotiable Salary

Performance Incentives

Paid Training

Health Insurance

Life Insurance

Free Parking

Company Events

Career Growth & Regularization Opportunities

Pre-Screening Questions

How would you describe your Vietnamese language proficiency?
Are you fluent in speaking, reading, and writing Vietnamese?
What is your current location?
Do you have previous Customer Service, BPO, or Collections experience?
Do you have experience with the Order-to-Cash (O2C) process?
What is your notice period or earliest available start date?
Are you willing to work 100% onsite in Quezon City on a shifting/night schedule?

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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