Customer Service Representative Voice hiring Insurance Account candidates

Gratitude Inc

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5 hours ago

Customer Service Representative Voice hiring Insurance Account candidates

1-30 Year(s)

15 - 30 Thousand p.m

Pampanga

Job Description

Key Skills

3D Max BPO Voice Process Communication Skills Insurance Skills

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Job Description: Insurance Account Customer Service Representative Voice

Location: Pampanga, Philippines

Overview

We are seeking a dedicated and customer-oriented Customer Service Representative for our voice account in the insurance sector. The ideal candidate will have a strong background in BPO and a passion for delivering exceptional service to our clients.

Key Responsibilities

Customer Interaction: Handle inbound and outbound calls to assist clients with inquiries, requests, and complaints, ensuring each interaction meets our quality standards.

Issue Resolution: Address customer concerns effectively and escalate issues when necessary to ensure timely resolution.

Documentation: Accurately document all customer interactions and maintain up-to-date records in the system.

Performance Tracking: Meet and exceed performance metrics related to response time, resolution rates, and customer satisfaction scores.

Training Participation: Attend all required training sessions and refreshers to stay updated on product knowledge and service protocols.

Qualifications

Education: Completed at least 2 years in college with no back subjects.

Experience: Minimum of 1 year of experience in a BPO environment, preferably in insurance back-office support (email/chat).

Skills:

Excellent verbal communication skills.

Proficient in using computers and CRM systems.

Ability to multitask and manage various types of client interactions effectively.

Requirements

Complete TCS mandatory requirements (SSS, copy of payslip, TOR & diploma).

Willingness to work onsite with a daily schedule.

Compensation or Salary Range:

1-2 Years Experience: PHP 19,200 - 25,000

2-3 Years Experience: PHP 25,000 - 30,000

3-4 Years Experience: PHP 25,000 - 31,700

Benefits

Health Insurance

Life Insurance

Opportunities for Promotions

Paid Training

Pay Raise

Supplemental Pay:

13th Month Salary

Anniversary Bonus

Performance Bonus

Yearly Bonus

Schedule

Shift: 8-hour rotational shift (shifting schedule)

Application Process

Candidates will undergo a virtual interview process. Interested applicants are encouraged to apply promptly.

Join us in providing outstanding service to our customers while advancing your career in the insurance industry!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

Insurance

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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