Customer Experience Coordinator

Gratitude Inc

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22 hours ago

Customer Experience Coordinator

0-1 Year(s)

20 - 35 Thousand p.m

Pampanga

Job Description

Key Skills

Back office Operations Communication CRM (Customer relationship Management) Knowledge of MS Office – Excel, PowerPoint, Word

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Job Title:Customer Experience Coordinator

Job Location: Pampanga,Philippines

Customer Experience Coordinator will be responsible for ensuring customer satisfaction, providing support, managing customer service inquiries, and maintaining excellent interpersonal relationships with clients.Customer Experience Support refers to the comprehensive management of all interactions that a customer has with a company throughout their journey.

Qualifications

Interpersonal Skills, Customer Satisfaction, and Customer Support skills

Experience in Customer Service and Customer Service Management

1 year experience required in healthcare back office support (Email/Chat)

Excellent communication and problem-solving abilities

Ability to handle high-stress situations with a positive attitude

Previous experience in a similar role is a plus

What we offered

Salary 19000 to 35000

Health Insurance coverage (400 K HMO with 3 dependents worth of 200K)

Retirements savings plan

paid time off and holiday benefits

13th month salary

Anniversary bonus

Performance bonus

Paid training

Yearly bonus

Opportunities for promotion

Dive into This Exciting Offer!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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