CUSTOMER SERVICE REPRESENTATIVES (CSR)

JOB OPENING: CUSTOMER SERVICE REPRESENTATIVES (CSR)

Teleperformance – Cebu City

Location: Inez Villa St., Apas, Cebu City – IT Park
Work Setup: Onsite
Employment Type: Full-Time / Fixed-Term (depending on account)

JOB OVERVIEW

Teleperformance is looking for enthusiastic, motivated, and customer-oriented individuals to join its growing team as Customer Service Representatives.

As a Customer Service Representative, you will handle customer inquiries, provide accurate information, assist with customer concerns, resolve issues, and ensure an excellent customer experience.

We have multiple accounts currently hiring, offering opportunities for both experienced BPO professionals and qualified candidates from other industries.

AVAILABLE ACCOUNTS, SALARY & QUALIFICATIONS

1. RETAIL ACCOUNT

Salary Package: ₱17,500

Qualifications:

• High School / Senior High School Graduate / College Undergraduate with at least 6 months of BPO experience.
• College Graduate candidates may apply without BPO experience.
• Good communication skills.
• Willing to work onsite and on shifting schedules (WOSA).

2. PROJECT LUNA ACCOUNT

Salary Package: ₱19,000

Qualifications:

• At least 1 year of Healthcare or Technical experience.
• Excellent communication skills.
• Willing to work onsite and on shifting schedules (WOSA).

3. RETAIL ACCOUNT – FIXED-TERM EMPLOYMENT

Salary Package: ₱15,000

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent communication skills.
• Willing to work onsite and on shifting schedules (WOSA).
• Must be willing to accept fixed-term employment.

4. GLOBAL HOME SECURITY ACCOUNT

Salary Package: ₱19,000

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 1 year of customer service experience.
• Experience is not limited to BPO.
• Candidates with direct customer-facing experience are welcome (e.g., Starbucks, iStore, retail, hospitality, and similar industries).
• Excellent communication skills.
• Willing to work onsite and on shifting schedules (WOSA).

5. HIGH PRIORITY BANKING ACCOUNT

Salary Package: ₱18,400

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• BPO experience is not required.
• With or without previous BPO experience.
• Excellent communication skills.
• Willing to work onsite and on shifting schedules (WOSA).

Additional Requirements:

• NBI Clearance.
• Police Clearance.
• SSS Number.

All additional requirements must be available before the start of training.

6. TRAVEL ACCOUNT

Salary Package: Up to ₱25,000

Qualifications:

• At least 6 months of Customer Contact Experience (CCE).
• High School or Senior High School Graduate.
• Good communication and customer service skills.
• Willing to work onsite and on shifting schedules.

7. FINANCIAL ACCOUNT

Salary Package: Up to ₱27,000

Qualifications:

• At least 6 months of Customer Contact Experience (CCE).
• High School or Senior High School Graduate.
• Good communication and customer service skills.
• Willing to work onsite and on shifting schedules.

KEY RESPONSIBILITIES

• Handle customer inquiries through assigned communication channels.
• Provide accurate information about products and services.
• Address customer concerns and resolve issues professionally.
• Maintain high customer satisfaction.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex customer concerns when necessary.

GENERAL REQUIREMENTS

• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite at Teleperformance Cebu IT Park.
• Willing to work on shifting schedules, including weekends and holidays if required.
• Must meet the specific educational and work experience requirements of the chosen account.
• Willing to undergo the recruitment, interview, and assessment process.
• Must be willing to work with Teleperformance at the specified Cebu site.

APPLICATION PROCESS

Interested candidates must complete the initial screening questionnaire through the link below.

APPLICATION / QUESTIONNAIRE LINK: https://myglit.com/lateral/cref/aeeee1f124

ACCOUNT MATCHING & SCREENING GUIDELINES

Candidates will be evaluated according to their selected account and qualifications:

• Retail: College graduates without BPO experience or eligible high school/SHS/college undergraduate candidates with at least 6 months of BPO experience.
• Project Luna: Candidates with at least 1 year of Healthcare or Technical experience.
• Fixed-Term Retail: Eligible HS/SHS graduates willing to accept fixed-term employment.
• Global Home Security: Candidates with at least 1 year of direct customer service experience, including non-BPO industries.
• High Priority Banking: HS/SHS graduates with or without BPO experience who can provide the required documents before training.
• Travel: Candidates with at least 6 months of customer contact experience and the required educational background.
• Financial: Candidates with at least 6 months of customer contact experience and the required educational background.

Final account matching will depend on candidate qualifications, communication assessment, account requirements, and current hiring availability.

SPECIAL JOINING BONUS

To qualify for the joining bonus upon successful hiring, please mention and tag Gratitude Jobs during your interview.

CANDIDATE CONSENT & ACKNOWLEDGMENT

By completing and submitting the application questionnaire, you voluntarily express your interest in the available Customer Service Representative opportunities at Teleperformance Cebu.

You consent to being contacted regarding your application, qualification screening, interview, assessment, and recruitment process. You also acknowledge that your information may be used for recruitment and application-related purposes.

APPLY NOW!

Choose your preferred account, complete the questionnaire, and let the recruitment team assess your profile for the available hiring opportunities at Teleperformance Cebu IT Park.

We look forward to receiving your application!