CUSTOMER SERVICE REPRESENTATIVES (CSR)

WE ARE HIRING!

CUSTOMER SERVICE REPRESENTATIVES (CSR)

Company: Concentrix Cebu | Multiple Hiring Locations

Are you looking for an exciting career opportunity in the BPO industry? Join Concentrix Cebu!

We are looking for motivated, enthusiastic, and customer-oriented individuals to join our growing team as Customer Service Representatives.

Candidates with relevant BPO experience and strong communication skills are encouraged to apply. Multiple accounts and locations are available depending on your qualifications.

AVAILABLE LOCATIONS & QUALIFICATIONS

1. IT PARK

Salary Package: ₱14,500 – ₱18,500 + Allowance

Qualifications:

• At least High School or Senior High School Graduate.
• Minimum of 1 year of BPO experience.
• Good communication and customer service skills.

2. MONTAGE

Basic Salary: ₱14,500 – ₱18,500 (depending on tenure)
Account Allowance: ₱4,500 – ₱5,500

Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• EXPRO 2–5 account eligibility.
• Minimum of 6 months of BPO experience.
• Good communication skills.

3. J-CENTER

Salary Package: Up to ₱26,500

Qualifications:

• Open to High School, Senior High School, and College Graduates.
• STRICTLY requires at least 6 months of International Voice BPO Customer Contact Experience.
• Must have relevant international voice account experience.
• Good communication and customer service skills.

4. BANAWA

Salary Package: ₱14,500 – ₱18,500 + Allowance

Qualifications:

• Must have completed at least 2 years in college.
• Minimum of 2 years of BPO experience.
• Good communication and customer service skills.

KEY RESPONSIBILITIES

• Handle customer inquiries and provide accurate information.
• Assist customers with their concerns and service-related issues.
• Resolve complaints professionally and efficiently.
• Maintain excellent customer satisfaction.
• Document customer interactions accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns when necessary.

GENERAL REQUIREMENTS

• Must meet the educational qualifications for the preferred location.
• Must satisfy the required BPO experience.
• Good verbal and written communication skills.
• Willing to work 100% onsite.
• Flexible to work on shifting schedules.
• Willing to work at the assigned Concentrix Cebu site.
• Willing to undergo the recruitment, interview, and assessment process.
• Must be ready to apply and work with Concentrix Cebu.

WORK SETUP

100% ONSITE – ALL LOCATIONS

Applicants must be willing to work onsite at their assigned Concentrix Cebu location.

SPECIAL JOINING BONUS

Get an additional ₱250 JOINING BONUS upon successful hiring!

Important: Please mention and tag Gratitude Jobs during your interview to qualify for the joining bonus.

APPLICATION / QUESTIONNAIRE LINK

Interested candidates are requested to complete the initial screening questionnaire below.

QUESTIONNAIRE LINK: https://myglit.com/lateral/cref/d5be3601d2

ACCOUNT MATCHING & ELIGIBILITY SCREENING

Candidates will be evaluated based on their preferred location and qualifications.

• IT Park: Minimum 1 year of BPO experience and at least HS/SHS education.
• Montage: Minimum 6 months of BPO experience and eligible HS/SHS education.
• J-Center: Minimum 6 months of International Voice BPO Customer Contact Experience. This is a strict requirement.
• Banawa: At least 2 years of college education and 2 years of BPO experience.

If a candidate does not qualify for the preferred location but meets another site's requirements, alternative account matching may be considered, subject to hiring availability and candidate consent.

CANDIDATE CONSENT & ACKNOWLEDGMENT

By submitting the questionnaire, you voluntarily express your interest in the available Customer Service Representative positions at Concentrix Cebu.

You consent to being contacted regarding your application, qualification screening, interview, assessment, and recruitment process. You acknowledge that your submitted information will be used for recruitment and application-related purposes.

APPLY NOW!

Choose your preferred location, complete the questionnaire, and let the recruitment team evaluate your profile for the available opportunities.

Start your BPO career journey with Concentrix Cebu!

We look forward to receiving your application!