CUSTOMER SERVICE REPRESENTATIVES (CSR)

JOB OPENING: CUSTOMER SERVICE REPRESENTATIVES (CSR)

Multiple Insurance Accounts | Alabang & MOA Pasay

We are hiring motivated, customer-focused, and experienced BPO professionals to join our growing team as Customer Service Representatives for various Insurance Accounts.

If you have BPO voice experience, excellent communication skills, and a passion for delivering outstanding customer service, this is your opportunity!

AVAILABLE POSITIONS & DETAILS

1. HAWKEYE – INSURANCE ACCOUNT

Location: Alabang
Work Setup: Onsite
Educational Qualification: Senior High School to College Graduate
Experience: Minimum 6 months of BPO Voice Experience
Salary Package: Up to ₱24,000
SOB: ₱22,000
Start Date: ASAP

2. HORIZON / INDY / CITRIX – INSURANCE ACCOUNTS

Location: MOA Pasay
Work Setup: Onsite
Educational Qualification: Senior High School to College Graduate
Experience: Minimum 1 year of BPO Voice Experience
Salary Package: Up to ₱22,500
SOB: ₱22,000
Start Date: ASAP

3. RENAISSANCE – INSURANCE ACCOUNT

Location: MOA Pasay
Work Setup: Hybrid after 3 months (performance-based)
Educational Qualification: Senior High School to College Graduate
Experience: Minimum 1 year of BPO Voice Experience
Salary Package: Up to ₱24,000
SOB: ₱22,000
Start Date: ASAP

4. CITRA RELIANCE – INSURANCE ACCOUNT

Location: MOA Pasay
Work Setup: Onsite
Educational Qualification: High School Graduate (Old Curriculum)
Experience: Minimum 1 year of BPO Voice Experience
Salary Package: Up to ₱25,000
SOB: ₱22,000
Start Date: ASAP

KEY RESPONSIBILITIES

• Handle customer inquiries and provide accurate information.
• Assist customers with insurance-related concerns and requests.
• Resolve customer complaints professionally and efficiently.
• Maintain excellent customer satisfaction.
• Document customer interactions accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns when necessary.

GENERAL REQUIREMENTS

• Must meet the educational requirements of the selected account.
• Must have the required BPO Voice Experience.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite, except for the applicable hybrid arrangement.
• Flexible to work on shifting schedules.
• Willing to undergo the recruitment and assessment process.
• Available to start ASAP.

RECRUITMENT PROCESS

1. Register by scanning the designated QR code.
2. Complete the initial application and screening.
3. Qualified candidates will be invited for a walk-in or virtual interview.
4. Proceed with the recruitment and assessment process.

WALK-IN INTERVIEW LOCATIONS

MOA PASAY One E-Com, MOA, Pasay City
Interview Hours: 10:00 AM – 4:00 PM

ALABANG Plaza E Building, Northgate Cyberzone, Filinvest, Alabang
Interview Hours: 10:00 AM – 4:00 PM

Walk-in applicants are encouraged for faster processing.

INITIAL SCREENING QUESTIONNAIRE

Interested candidates are requested to complete the questionnaire through the link below:

APPLICATION / QUESTIONNAIRE LINK: https://myglit.com/lateral/cref/7b083142e9/if

Screening Questions

1. How many months or years of BPO experience do you have?
2. What is your expected salary?
3. Are you willing to work onsite?
4. Are you willing to attend a walk-in interview for faster processing?
5. Which account and location are you applying for?
6. What is your highest educational attainment?
7. When can you start?

JOINING BONUS / SPECIAL OFFER

Please mention and tag Gratitude Jobs during your interview to qualify for the applicable joining bonus upon successful hiring.

CANDIDATE CONSENT & ACKNOWLEDGMENT

By submitting the questionnaire, you voluntarily express your interest in the available Customer Service Representative positions and consent to be contacted regarding your application, interview, assessment, and recruitment process.

You acknowledge that the information provided will be used for recruitment and application-related purposes.

APPLY NOW!

Don't miss this opportunity to grow your career in the BPO industry. Choose your preferred account and location, complete the questionnaire, and take the next step toward your career success!