Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Customer Service Representatives

114 Views 6 days ago
Experience 0–5 Year(s)
₱
Salary Confidential
Location Manila (Pasig)
29 candidate(s) already applied

Job Description

NOW HIRING: Customer Service Representatives 

Multiple Accounts | Multiple Locations | Exciting Career Opportunities!

Looking for your next career opportunity in the BPO industry? We're hiring Customer Service Representatives for our Telecommunications and Media & Entertainment accounts!

Whether you have experience in customer service or want to grow your career in the BPO industry, this could be your opportunity!

CURRENT OPENINGS

1. Telecommunications Account – Pasig

  • Location: Pasig

  • Account: Telecommunications

  • Experience: Minimum 6 months of BPO experience

  • Education: High School Graduate

2. Media & Entertainment Account ​

  • Account: Media & Entertainment

  • Experience: Minimum 6 months of BPO experience

Education: High School Graduate

JOB RESPONSIBILITIES

  • Handle customer inquiries and provide accurate information.

  • Assist customers with product and service-related concerns.

  • Resolve customer issues professionally and efficiently.

  • Maintain excellent customer satisfaction.

  • Deliver quality customer service through effective communication.

  • Follow company guidelines and service standards.

SKILLS WE'RE LOOKING FOR

  • Good verbal and written communication skills.

  • Customer Service & Customer Support.

  • Problem-Solving Skills.

  • Active Listening.

  • Customer Handling.

  • Query Resolution.

  • Interpersonal Skills.

  • Basic Computer Skills.

GENERAL REQUIREMENTS

  • At least 6 months of BPO experience.

  • High School Graduate.

  • Good communication and customer service skills.

  • Willing to work onsite.

  • Willing to work on shifting schedules.

  • Willing to undergo the recruitment and assessment process.

READY TO APPLY?

Don't miss out on these exciting BPO career opportunities!

Apply Now: Complete the questionnaire through the link below:

Questionnaire Link: https://myglit.com/lateral/cref/bb7e578133

 Your next career opportunity starts here. Apply today!



Key Skills

23 Skills
Call Center CRM (Customer relationship Management) Customer Service Technical Support inbound calls Data Entry order management Data Privacy billing process Payment processing Customer experience management Service Level Agreements, Contracts telecommunications industry Computer Literacy Invoice Management and creation Basic troubleshooting Good exposure in to escalation management International Voice Support & Professional Communication Strong background in Lead-to-Activate, order fulfilment, customer delivery and service activation operations. Experience in customer data management or enterprise data operations. Web Chat, Email & Digital Customer Support Customer Service Operations • Excellent facilitation, communication, and documentation skills.

Role Specifications

Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

View Company Profile →
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Recruiter - Gratitude Inc
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