Customer Service Specialist - Fraud-JPMC
Gratitude IncCustomer Service Specialist - Fraud-JPMC
Job Description
Key Skills
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Position: Customer Service Specialist - Fraud, Customer Service
Company: JPMorgan Chase
Account: US Financial Banking Account
Location: Onsite
Salary: Php 22,000 starting and can go up to Php 35,000 depending on candidate's profile
Job Overview:
You will provide outstanding service to our customers, resolve queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will handle customer transactions including fraud investigation, collections, payments, loans, and more.
Qualifications:
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Education: At least 2 years in college OR Completed K-12 Curriculum OR High school graduate with 1 year customer-interfacing work experience OR Completed 2-year vocational/certificate course with 1 year customer-interfacing work experience
- At least 1 year of experience in fraud cases and financial accounts or related fields
Work Schedule:
- Willing to work evenings, weekends, night shifts, or US-friendly shifts
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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