Customer Service Specialist - Fraud - JPMC Cebu - Up to 35K

Customer Service Specialist - Fraud - JPMC Cebu - Up to 35K Starting - Financial Banking Account

Company: JPMorgan Chase (JPMC)

Location: Cebu City, Cebu - Onsite (WFO)

Account: US Financial Banking - Fraud / Collections / Payments

Salary: PHP 22,000 - PHP 35,000 Starting (depending on profile)

Work Setup: Onsite - Full-Time

About JPMC:

JPMorgan Chase is one of the world's largest financial institutions. Join our Cebu team for a US Financial Banking account and grow your career in fraud investigation and financial customer service!

Job Description:

Be part of JPMC Cebu as a Customer Service Specialist for Fraud! You will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.

Responsibilities:

- Handle fraud investigation cases for US Financial Banking account

- Manage customer transactions including collections, payments, and loans

- Provide outstanding service and resolve customer queries in a timely manner

- Ensure security and compliance with banking policies and procedures

- Deliver excellent customer interaction and problem-solving

Required Qualifications, Capabilities, and Skills:

- Computer experience required, utilizing multiple computer applications in a Windows-based environment

- Completed at least 2 years in college OR Completed the K-12 Curriculum OR

- High school graduate with 1 year customer-interfacing work experience OR

- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

- Should have at least 1 year of experience in fraud cases and financial accounts (or related fields)

- Good communication skills

Benefits & Perks:

- Starting PHP 22K up to PHP 35K salary package (depends on profile)

- HMO and Complete Benefits

- World-class training with JPMC

- Career growth in Banking & Financial Industry