Customer Service Specialist - Fraud - JPMC Cebu - Up to 35K

Gratitude Inc

36 Views

10 hours ago

1-28 Year(s)

₱ 22 - ₱ 35K p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Toledo City)

Job Description

Key Skills

Call Center BPO Voice Process International Call Centre BPO Call center Fraud fraud analyst Fraud experience| Disputes, Fraud, Chargebacks

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Customer Service Specialist - Fraud - JPMC Cebu - Up to 35K Starting - Financial Banking Account

Company: JPMorgan Chase (JPMC)

Location: Cebu City, Cebu - Onsite (WFO)

Account: US Financial Banking - Fraud / Collections / Payments

Salary: PHP 22,000 - PHP 35,000 Starting (depending on profile)

Work Setup: Onsite - Full-Time

About JPMC:

JPMorgan Chase is one of the world's largest financial institutions. Join our Cebu team for a US Financial Banking account and grow your career in fraud investigation and financial customer service!

Job Description:

Be part of JPMC Cebu as a Customer Service Specialist for Fraud! You will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.

Responsibilities:

- Handle fraud investigation cases for US Financial Banking account

- Manage customer transactions including collections, payments, and loans

- Provide outstanding service and resolve customer queries in a timely manner

- Ensure security and compliance with banking policies and procedures

- Deliver excellent customer interaction and problem-solving

Required Qualifications, Capabilities, and Skills:

- Computer experience required, utilizing multiple computer applications in a Windows-based environment

- Completed at least 2 years in college OR Completed the K-12 Curriculum OR

- High school graduate with 1 year customer-interfacing work experience OR

- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

- Should have at least 1 year of experience in fraud cases and financial accounts (or related fields)

- Good communication skills

Benefits & Perks:

- Starting PHP 22K up to PHP 35K salary package (depends on profile)

- HMO and Complete Benefits

- World-class training with JPMC

- Career growth in Banking & Financial Industry

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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