Customer Support Associate – Cagayan de Oro (CDO)

Company: Teleperformance

Location: Cagayan de Oro (CDO), Philippines
Industry: BPO / Customer Service
Employment Type: Full-Time
Work Setup: Onsite (WFO)
Work Schedule: Shifting Schedule
Salary Package: Up to ₱21,650

Job Description

We are looking for motivated, enthusiastic, and customer-oriented individuals to join our growing team as Customer Support Associates at Teleperformance Cagayan de Oro.

As a Customer Support Associate, you will assist customers with inquiries, provide accurate information, address concerns, and deliver excellent customer service. This is a great opportunity for fresh graduates and candidates with no prior BPO experience who are looking to start their careers in the customer service industry.

Key Responsibilities

• Handle customer inquiries and provide accurate information.

• Assist customers with service-related concerns and requests.

• Resolve customer complaints professionally and efficiently.

• Ensure a positive customer experience through effective communication.

• Maintain accurate records of customer interactions.

• Follow company policies, procedures, and quality standards.

• Meet customer satisfaction and performance targets.

Qualifications

• At least High School Graduate (old curriculum) or Senior High School Graduate.

• Freshers are welcome; no BPO experience required.

• Good communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Positive attitude and willingness to learn.

• Willing to work onsite in Cagayan de Oro.

• Willing to work on shifting schedules.

• Willing to undergo the recruitment and assessment process.

• Must be willing to work with Teleperformance CDO.

Salary & Benefits

• Salary Package: Up to ₱21,650.

• ₱1,000 joining bonus for eligible hired applicants through Gratitude Jobs, subject to applicable terms and conditions.

Work Details

• Location: Teleperformance Cagayan de Oro.

• Work Arrangement: 100% Onsite.

• Schedule: Shifting.

• Employment: Full-Time.

• Experience: Freshers and experienced candidates may apply.

Joining Bonus Instructions

Please mention and tag Gratitude Jobs during your interview to qualify for the ₱1,000 joining bonus upon successful hiring. Please provide your consent to participate in this referral arrangement.

Apply Now!

Start your BPO career with Teleperformance CDO. Freshers are welcome to apply and take advantage of this exciting opportunity!