Customer Support Associate – Telecommunications

Location: Cebu City, Philippines

Industry: Telecommunications / BPO
Account: Telecommunications
Work Setup: Onsite
Work Schedule: Shifting Schedule

Job Description

We are hiring Customer Support Associates to join our Telecommunications account in Cebu City. We are looking for customer-oriented individuals with good communication, active listening, and problem-solving skills to assist customers with their inquiries, resolve service-related concerns, and deliver excellent customer experiences.

Both experienced BPO professionals and candidates looking to grow their careers in the customer service industry are welcome to apply.

Key Responsibilities

• Handle incoming customer inquiries through voice support channels.

• Provide accurate information regarding telecommunications products, services, and account-related concerns.

• Assist customers with billing inquiries, service issues, account updates, and general troubleshooting.

• Resolve customer complaints and concerns professionally and efficiently.

• Ensure customer satisfaction through effective communication and problem-solving.

• Maintain accurate records of customer interactions and transactions.

• Follow company policies, procedures, and quality standards.

• Meet performance targets related to customer satisfaction, attendance, and productivity.

Qualifications

• At least a High School Graduate.

• Minimum of 6 months of BPO experience.

• Good English communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite in Cebu City.

• Willing to work on shifting schedules.

• Must be willing to undergo the recruitment and assessment process.

Salary Package

• 6–23 months BPO experience: Up to ₱20,000 package.

• 24 months or more BPO experience: Up to ₱25,000 package.

Additional Information

• Telecommunications account.

• Onsite work arrangement.

• Shifting schedule.

• Joining bonus opportunity for eligible hired applicants. Please mention and tag Gratitude Jobs during the interview to qualify, subject to the applicable joining bonus terms.

Apply now and take the next step toward building your career in the BPO industry!