Customer Support Executive – Telecom
Job Description
We are hiring Customer Service Representatives for a Telecommunications account. We are looking for customer-focused professionals with strong communication and problem-solving skills to handle customer inquiries, resolve service-related concerns, and deliver an excellent customer experience.
Key Responsibilities:
Handle inbound customer calls and respond to inquiries.
Assist customers with telecom products, services, plans, and account-related concerns.
Resolve customer complaints and service-related issues efficiently.
Provide accurate information and appropriate solutions.
Identify customer needs and ensure effective query resolution.
Escalate complex issues to the relevant departments when required.
Maintain accurate records of customer interactions.
Follow process guidelines and quality standards to ensure customer satisfaction.
Qualifications:
Minimum 6 months of BPO experience.
High School Graduate or above.
Good verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to handle customer queries professionally.
Willing to work onsite and on rotational/shifting schedules.
Willing to undergo the recruitment and assessment process.
Key Skills
21 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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