Customer support - Multilingual language Thai
Job Description
Are you fluent in both Thai and English and passionate about delivering top-tier customer experiences? We are looking for customer-centric professionals to join our team. Whether you are an experienced BPO professional or looking to kickstart your career in customer support, we want to hear from you.
Responsibilities:
Professionally manage inbound and outbound customer interactions via phone, email, and chat in both Thai and English.
Assist customers with account updates, billing questions, and product inquiries while delivering a seamless experience.
Communicate clearly and empathetically with diverse customer bases across regions.
Accurately document customer interactions and case updates using internal CRM tools.
Consistently meet performance targets across quality, productivity, attendance, and customer satisfaction
Job Qualifications:
Fluent in both written and spoken Thai and English (capable of handling professional, business-level discussions).
Open to all experience levels, prior BPO, Collections, or Order-to-Cash (O2C) experience is a strong advantage.
Must be legally eligible to work in the Philippines (Filipino citizens, valid working visa holders, or Temporary Resident Visa holders are welcome to apply).
Why join us? These are benefits you will be entitled to after joining us:
Company events
Free Parking
Health Insurance
Life Insurance
Paid Training
Promotion to Permanent employee
Key Skills
3 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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