Customer Support Representative

Gratitude Inc

355 Views

12 hours ago

0-1 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

Customer Service Customer Engagement Customer Care customer support Customer Service Manager

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CUSTOMER SERVICE REPRESENTATIVE Responsibilities:-CUSTOMER SERVICE REPRESENTATIVE Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customer

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

SALARY :- From 30k to 40k

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rachita Karkera

Recruiter - Gratitude Inc

NA, india

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