Deal Desk Quality Manager

Gratitude Inc

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1 month ago

Deal Desk Quality Manager

2-5 Year(s)

110 - 120 Thousand p.m

Manila

Job Description

Key Skills

MS Dynamics CRM 365 order management BPO Experience Managerial experience in Healthcare Quality Management framework Order to Cash QA and compliance Salesforce CRM

1 candidate(s) have already applied for this Job. Apply now

Job title: Deal Desk Quality Manager

Work Schedule: Rotating Shifts

Work Arrangement: Onsite (Sheridan, Mandaluyong)

Salary Package : up to 120K

Start date: First week of October

QUALIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree, any field

• At least 2 years of working experience in a Quality Management role in a BPO setting is required

• Minimum of 3 years on a Managerial capacity

• Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash

• Expertise with QA and Compliance processes, definition documents and scoring guidelines

• Experience coaching, inspiring and motivating others to meet goals and metrics

• Strong Analytical skills; Able to tell a story with data and metric

• Ability to understand contracts

• Experience with complex deal structuring

• Experience in Dynamics CRM and Salesforce CRM

• Experience working with the full Microsoft office suite and Google suite

• Must have knowledge on Quality Management framework

• English Proficiency of at least C1

RECRUITMENT PROCESS: All recruitment activities will take place remotely, including phone interviews and online assessments. All endorsements must be sent to us for the clearing process and initial screening.

PRE-SCREENING QUESTIONS:

1. What is your highest educational attainment?

2. How many years of Quality Management experience do you have in a BPO setting?

3. How many years of Managerial experience do you have in total?

4. Do you have experience with Order Management, Operations or Order to Cash? How many months/ years?

5. Do you have experience in Dynamics CRM and Salesforce CRM?

6. How much is your last drawn/ current salary?

7. How much is your salary expectation and is it negotiable?

8. When are you available to start?

9. Do you have a pending application with TDCX?

Role

Quality Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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