Dialer Manager (Workforce) Collections Account)

Gratitude Inc

875 Views

12 hours ago

3-15 Year(s)

₱ 100 - ₱ 120K p.m

Manila

Job Description

Key Skills

US Collections DialerManager

1 candidate(s) have already applied for this Job. Apply now

Location: Alabang / Onsite

Salary: 100k basic

Education: Bachelor's Degree

- Graduate in any stream preferred or equivalent experience

- 3-5 years experience as a Dialer Manager ( Workforce)

- First-hand experience in US consumer collections operations is a plus

Job Description:

Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center

Key Capabilities:

Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center

• This role will also be providing compliance guidance when running outbound campaigns

• Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals

• Ensure adequate staffing levels and minimize organizational risks.

• Perform daily uploads, downloads, and importing

• Ensure and document outbound dialer activity

• Analyze dialer-output data to identify potential problems and issues

• Run payment report regularly

• Create and update dialing campaigns filter, list strategies, and reports

• Monitor and adjust the performance of the dialer systems

Role

Manager-Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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Salim Sally

Recruiter - Gratitude Inc

NA, kenya

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