Director – Process Excellence

Hiring: Director – Process Excellence

Location:






Manila / Metro Manila, Philippines













Work Setup:






Hybrid













Work Schedule:






Flexible shifting schedule, including night shifts, weekends, and holidays as required













Salary Package:






PHP 200,000–320,000













Start Date:






ASAP













Openings:






1

Job Summary

We are seeking an experienced Director – Process Excellence to lead business analysis, data analytics, reporting, and process improvement initiatives within the call center, BPO, or customer service industry. The ideal candidate will have strong leadership experience, advanced analytical expertise, and a mandatory Lean Six Sigma Black Belt certification.

Key Responsibilities

• 
  
  
  
  Lead business analysis and process excellence initiatives to improve operational efficiency and business performance.
  
  
  
  
• 
  
  
  
  Oversee business reporting, management analysis, and data-driven decision-making.
  
  
  
  
• 
  
  
  
  Analyze complex data and develop actionable insights to support strategic objectives.
  
  
  
  
• 
  
  
  
  Drive continuous improvement initiatives using Lean Six Sigma methodologies.
  
  
  
  
• 
  
  
  
  Develop and maintain process documentation, business reports, and management presentations.
  
  
  
  
• 
  
  
  
  Prepare and deliver presentations to senior leadership and stakeholders.
  
  
  
  
• 
  
  
  
  Provide training based on process documentation and improvement initiatives.
  
  
  
  
• 
  
  
  
  Collaborate with cross-functional teams to identify operational gaps and implement solutions.
  
  
  
  
• 
  
  
  
  Ensure reporting accuracy, process standardization, and alignment with business goals.
  
  
  
  

Qualifications

• 
  
  
  
  Bachelor's degree in Computer Applications or a postgraduate certificate in Data Science and Business Analysis.
  
  
  
  
• 
  
  
  
  
  
  
  Mandatory:
  
  
  
  
  
  
  Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
  
  
  
  
• 
  
  
  
  12–15 years of leadership experience in business analysis roles.
  
  
  
  
• 
  
  
  
  12–15 years of experience in business reporting and management principles within the call center, BPO, or customer service industry.
  
  
  
  
• 
  
  
  
  8–10 years of data analytics experience.
  
  
  
  
• 
  
  
  
  Expert knowledge of Microsoft Excel, Word, and PowerPoint.
  
  
  
  
• 
  
  
  
  Excellent written and verbal communication skills, including face-to-face presentations.
  
  
  
  
• 
  
  
  
  Experience in business writing, process documentation, and delivering related training.
  
  
  
  
• 
  
  
  
  Willingness to work night shifts and flexible schedules, including weekends and holidays.
  
  
  
  
• 
  
  
  
  Willingness to work in a hybrid setup within Metro Manila.
  
  
  
  

Required Certification

• 
  
  
  
  Lean Six Sigma Black Belt Certification (CSSBB or equivalent).
  
  
  
  

Recruitment Process

1. 
   
   
   
   Validation
   
   
   
   
2. 
   
   
   
   Zwayam Profile Creation
   
   
   
   
3. 
   
   
   
   HR Interview
   
   
   
   
4. 
   
   
   
   Hiring Manager Interview
   
   
   
   
5. 
   
   
   
   Onboarding

Questionnaire Link:






 https://myglit.com/lateral/cref/18c7471bbf

Interested candidates who meet the qualifications and are available to start ASAP are encouraged to apply.