EXECUTIVE QUALITY ANALYST /COLLEGE DEGREE /UNDERGRADUATE /IN TAGUIG

Gratitude Inc

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3 months ago

EXECUTIVE QUALITY ANALYST /COLLEGE DEGREE /UNDERGRADUATE /IN TAGUIG

0-2 Year(s)

30 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Communication Skills Minimum 2 years leadership role in BPO Healthcare

4 candidate(s) have already applied for this Job. Apply now

Qualifications:

º College degree or relevant experience in education, communication or quality assurance preferred.

[Open to undergraduates with relevant experience]

º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.

º Extensive knowledge in MS Office required

º Contact Centre knowledge and experience is required

Salary: Max Basic 35,000 + 2, 000 Allowance

Knowledge and Skills:

º Strong contact centre background and dedication to quality & improvement.

º Proven quality results and an understanding of what constitutes a quality product/interaction

º Ability to identify opportunities for improvement in our processes & struggles with our associates.

º Excellent oral , written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.

º Ability to effectively mentor associates remotely.

WORK BRIEF:

The primary purpose of this position is to identify, analyse and enhance competencies of

associates and ensure delivery of service level quality metrics per our customer

agreement in alliance with Firstsource’s core values. This person would be responsible

for performing a variety of tasks including but not limited to auditing, creating &

reviewing quality reports, trending and analysing audit/feedback results and being the

point of contact for questions and client communications. The individual serves as an

expert resource for the organization on processing knowledge for the assigned unit and

associated quality measures.

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

Strategy /Management Consulting Firms

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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