Financial account - CSR Voice - Up to 23K + 3.2K + Bonus
Job Description
Key Skills
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*HIRING: Customer Service Representative - Voice International - McKinley Taguig - Up to 23K + 3.2K Allowance + Bonus
*Company:* CGI
*Location:* McKinley, Taguig City - Onsite
*Account:* Voice International Account - Fixed Night Shift
*Salary:* Up to PHP 23,000 Basic + PHP 3,200 Allowance + 1 Month Basic Bonus
*Setup:* Full-Time Onsite - Fixed Night Shift
*Slots:* Limited Slots Available
*About the Role:*
CGI McKinley Taguig is hiring CSRs for International Voice Account. Earn up to 23K basic plus allowance plus joining bonus!
*Salary Breakdown:*
- PHP 18K Basic - for 6 months BPO voice experience
- PHP 20K-21K Basic - for 1-2 years BPO voice experience
- PHP 22K-23K Basic - for 2-3 years BPO voice experience
- PLUS PHP 3,200 monthly allowance
- PLUS Joining Bonus equivalent to 1 month basic salary
*Responsibilities:*
- Handle customer inquiries via voice for international account
- Provide world-class customer service and resolve concerns
- Assist with billing, account management, and service inquiries
- Meet quality metrics and ensure high CSAT
- Document interactions accurately
*Qualifications:*
- Minimum 6 months international voice account experience required
- Note: Local accounts like GCash, local banks, local telcos NOT qualified
- Must have at least 1 year tenure per company - job hoppers not qualified
- Open to HS Grad, SHS Grad, Undergrad, Career Shifters
- Excellent English communication skills
- Willing to work 100% onsite in McKinley, Taguig - Fixed night shift
- Can start ASAP
*Benefits:*
- Up to 23K basic + 3.2K allowance + 1 month bonus
- Fixed night shift for work-life balance
- Global company with career growth opportunities
- Premium benefits package
*Apply now - Limited slots at CGI Taguig!*
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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