WEALTH & BANKING SERVICE HELPDESK ANALYST
313 Views
2 weeks ago
Experience
2–3 Year(s)
₱
Salary
Confidential
Location
Manila (Taguig)
79 candidate(s) already applied
Job Description
WE’RE HIRING! - WEALTH & BANKING SERVICE HELPDESK ANALYST
| CAPITAL MARKETS OPS ANALYST
Location: Uptown Bonifacio, Taguig
Setup: Onsite
Shift: Night Shift
Schedule: Weekends Off
Salary: Confidential — discussed during job offer
Qualifications
- 2–3 years of relevant experience
- Enterprise technical support experience
- Experience with ServiceNow is a plus
- Experience with Wealth/Brokerage applications is a plus
- Strong troubleshooting and communication skills
- Must be currently in the Philippines and authorized to work in the country
Key Responsibilities
- Monitor and manage ServiceNow incidents, requests, and tasks
- Troubleshoot technical issues involving devices, systems, networks, and applications
- Provide remote technical support and guidance to users
- Document and update tickets accurately in ServiceNow
- Collaborate with technical teams to resolve complex issues
- Support projects, documentation, and technical playbooks
- Mentor teammates and serve as an escalation point
Pre-Screening Questions
Please prepare your answers to:
- Years of relevant Wealth & Banking Helpdesk experience
- Enterprise technical support experience?
- ServiceNow & Wealth/Brokerage applications experience?
- Last drawn salary
- Expected salary
- Willing to work onsite, night shift in Taguig?
- Earliest start date
Hiring Process
CV Screening → Validation/Workday Screening → Client Review
Interested? Apply now!
Complete the questionnaire here:
https://myglit.com/lateral/cref/370849a007
Note: Please submit your latest CV in PDF format.
Key Skills
21 Skills
Customer Service
End-user support
ITIL
Knowledge Management
Problem Solving
Technical documentation
Technical Support
Capital Markets
Troubleshooting
Desktop Support
Incident Management
Wealth Management
banking operations
hardware and software troubleshooting experience
IT Support
Hands-on experience with ticketing tools
Good exposure in to escalation management
ServiceNow (SNOW)
Wealth & Banking Service Helpdesk
Enterprise technical support experience
Wealth Brokerage applications
Role Specifications
Role
Customer Service Executive -Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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