Financial Customer Service Representative (BPO)

Gratitude Inc

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1 month ago

Financial Customer Service Representative (BPO)

0-2 Year(s)

Cebu Central Visayas (Lapu Lapu city, Carcar, Talisay City, Santa Fe, Cebu City)

Job Description

Key Skills

Finance Finance Management Finance Analysis operation finance BPO Finance Financial Analyst Financial Operations Finance bpo

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Job Description:

We are hiring customer-focused professionals for our Financial Account. The role involves assisting customers with account inquiries, billing concerns, payment processing, transaction verification, and general financial service support through phone, email, and chat channels.

Responsibilities:

Handle customer inquiries related to financial accounts and services

Assist with billing, payments, and account verification requests

Resolve customer concerns while maintaining data confidentiality

Provide accurate information regarding account transactions and policies

Maintain quality service standards and productivity metrics

Document customer interactions accurately in the system.

Qualifications

Open to: HS Graduate (old curriculum) or SHS Graduate (new curriculum)

Expro 2-5 (Minimum of 6 mos BPO experience)

Start Date: June 15, 2026

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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