French Bilingual (English & Tagalog)
Gratitude IncFrench Bilingual (English & Tagalog)
Job Description
Key Skills
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key skills
French Language
english
Tagalog
URGENT HIRING!
Position Title: Member Advocate I (French Bilingual)
Position Type: Full-Time
Location: Ortigas Center, Pasig, 1605
Work Set-up: Onsite
Reports To: Call Center Supervisor
Salary: 80K to 95K All-in
Job Summary
Member Advocates are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact at Clever Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member Advocate, I ensure member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor.
Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action
Qualifications
- High school diploma or equivalent, bachelor’s degree preferred.
- With or without experience as long as fluent in French, English and Tagalog
- Currently residing in the Philippines
- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
Proficiency with Microsoft Office (Word, Excel, Outlook)
Responsibilities:
- Educates members, family, providers and caregivers regarding benefits and plan options.
- Accurately explains benefits and plan options in person, via email, fax, or telephonically.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.
- Escalates appropriate member issues to management or other departments as required.
- Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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