Hawkeye Insurance Account - CSR (Voice) | Onsite | ₱24K Package + ₱22K SOB*

*Hawkeye Insurance Account - Customer Service Representative (Voice) | Onsite | ₱24K Package + ₱22K SOB*

*Company:* Hawkeye Insurance Account

*Location:* Onsite

*Account:* Insurance

*Job Type:* Full-time | Voice Account

*Salary:* ₱24,000 Package

*Sign-On Bonus (SOB):* ₱22,000

*Schedule:* To be discussed upon application

Job Overview

We are hiring Customer Service Representatives for the Hawkeye Insurance Account. You will handle voice calls for an Insurance client, assisting customers with policy inquiries, claims, coverage, and general support while delivering excellent customer experience.

Perfect for BPO professionals with at least 6 months voice experience who want a higher package plus a big sign-on bonus.

Key Responsibilities

- *Customer Support:* Handle inbound / outbound voice calls for insurance-related inquiries

- *Policy Assistance:* Assist customers with policy details, coverage, billing, and updates

- *Claims Support:* Guide customers through claims process and requirements

- *Issue Resolution:* Resolve concerns efficiently and escalate complex cases when needed

- *Documentation:* Accurately document interactions and update records

- *Compliance:* Follow client policies, data privacy, and quality standards

- *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

- *Education:* Minimum Senior High School Graduate

- *Experience:* At least 6 Months of BPO Voice Experience (required)

- *Communication:* Good English communication skills

- *Skills:* Customer service oriented, problem-solving, and computer literate

- *Work Setup:* Willing to work onsite

What We Offer

- *Competitive Salary:* ₱24,000 Package

- *Sign-On Bonus:* ₱22,000 SOB

- *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits

- *Career Growth:* Training, coaching, and promotion opportunities

- *Stable Account:* Long-term Insurance client