Healthcare account BPO at Ortigas with Salary upto 36k
Gratitude IncHealthcare account BPO at Ortigas with Salary upto 36k
Job Description
Key Skills
28 candidate(s) have already applied for this Job. Apply now
The Role
Your responsibilities will include:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Ideal Profile
- You have at least 1 year experience within a Healthcare process.
- Good communication
- Education :High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate
- Someone with a BPO experience at least 6 months
What's on Offer?
- Flexible working options
- Opening within a company with a solid track record of success
- Great work culture
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Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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