Healthcare Voice Support - Iloilo Onsite

*JOB TITLE: Healthcare Voice Support - Iloilo Onsite - Undergrad with 1 Year BPO Exp Welcome - Shifting Schedule*

Location: Iloilo - Onsite | Work Setup: Onsite - Shifting / Weekends & Holidays | Salary: Competitive Package + Benefits

*ABOUT THE ROLE:*

We are hiring *Healthcare Voice Support* for our Iloilo onsite team! If you have BPO experience and strong customer service skills, this is a great opportunity to grow in the healthcare account.

*JOB DETAILS:*

Role: Healthcare Voice Support - Iloilo Onsite

Location: Iloilo City - Onsite

Work Setup: Onsite - Shifting Schedule including Weekends & Holidays

Salary: Competitive Package + Benefits

*WHAT'S IN IT FOR YOU:*

- Competitive salary and benefits - Healthcare account package

- Healthcare account experience - Valuable US healthcare background

- Career growth opportunities - Clear promotion path

- Supportive onsite work environment in Iloilo

- Stable onsite opportunity

*YOUR ROLE:*

- Handle customer inquiries related to healthcare services via voice support

- Provide excellent customer service and resolve concerns efficiently

- Document interactions accurately and maintain customer records

- Meet quality and performance targets and KPI metrics

- Work on shifting schedules including weekends and holidays

*WHO WE'RE LOOKING FOR:*

- College Graduates with at least 6 months work experience - Open to apply!

- Undergraduate: Completed at least 2 years in college / 72 units with 1 year BPO experience

- Customer service oriented with strong service mindset

- Excellent communication and interpersonal skills

- Strong analytical and problem-solving skills

- Proficient in MS Office and internet navigation

- Flexible to work shifting schedules, weekends, and holidays

- Must be willing to work onsite in Iloilo