Hiring..!! Customer Service Associate/Spanish Bilingual

Gratitude Inc

170 Views

14 hours ago

2-6 Year(s)

₱ 60 - ₱ 70K p.a

Job Description

Key Skills

3D Max Analysis Call Center Communication Customer Relations Customer Service Motivating Skill Multitasking Programmed Sabre

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Customer Service Associate

Work Location: Taguig City WFH in the meantime) - Candidates should be located within Metro Manila / Antipolo / Cainta

Salary offer: 60,000 to 65,000 (could be higher depending on the candidate's experience)

NOTE: Candidate should be a Filipino Citizen (in the meantime) - FIS is very strict with their hiring process.

Let's avoid endorsing Candidates from

Company Nowcom and Language School Hola Amigos. - Candidate should be below 55 yrs old.

Qualifications:

- Excellent verbal and written communications skills

in both English and Spanish REQUIRED

- College Graduate or 2nd year college undergraduate

- At least 6-12 months Spanish Bilingual Experience

- Computer Navigation and operations skills

- Ability to work independently and in a team environment

- Willingness to learn and open for feedback

- Customer Service skills that build high levels of Customer Satisfaction

Job Description:

- You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily.

- Focusing on first call resolution. As time allows, additional off-phone project work will be assigned.

Hands on training is provided, with ongoing refreshers offered as processes and procedures change.

- Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English

- Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution

- Meets standards of job, such as quality standards, adherence to schedule and average handle time

- May provide guidance and/or mentoring to less experienced associates

- Other related duties assigned as needed

Role

Spanish Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shirley Apad

Recruiter - Gratitude Inc

NA, philippines

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