Hiring Customer Service Representatives in Baguio City, City Camp Central

Gratitude Inc

3200 Views

11 hours ago

0-2 Year(s)

₱ 20 - ₱ 40K p.m

Baguio City Benguet (City Camp Central)

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Job Description

Key Skills

Customer Service Technical Support Chat Process email support customer support

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Are you passionate about delivering exceptional customer experiences? Are you a problem-solving dynamo who thrives on helping others? If so, we want you to join our team as a Customer Service Representative!

We are committed to providing the highest level of service to our valued customers. We believe that every interaction is an opportunity to make a positive impact, and we are looking for dedicated individuals who share our passion for customer satisfaction.

Key Responsibilities:

Provide top-notch customer service through phone, email, and chat.

Address customer inquiries, resolve issues, and ensure their needs are met.

Build and maintain strong customer relationships.

Collaborate with other departments to find solutions and provide accurate information.

Maintain accurate records of customer interactions and transactions.

Stay up-to-date on product knowledge to assist customers effectively.

Requirements:

Excellent communication skills, both written and verbal.

Empathy and a strong customer-centric approach.

Ability to adapt and thrive in a fast-paced, dynamic work environment.

Problem-solving skills with a proactive attitude.

Team player with a positive attitude.

Previous customer service experience is a plus but not mandatory.

What We Offer:

Competitive salary and performance-based bonuses.

Comprehensive training and continuous professional development.

Opportunities for career advancement within the company.

A supportive and inclusive work environment.

Health, dental, and retirement benefits.

Flexible working hours and remote work options.

Employee discounts on our products/services.

Join our team and be a part of the exceptional customer service experience

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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