Hiring For Sales and Customer Service Support Manager
Gratitude IncHiring For Sales and Customer Service Support Manager
Job Description
Key Skills
154 candidate(s) have already applied for this Job. Apply now
Hiring For Sales and Customer Service Support Manager
Job Description
Main Responsibilities
-
Ensure accurate and complete quality of document data for the performed activities.
- Keep close communication with Head of Global Customer Service and Regional Customer Services Managers.
- Report on targets and procedures for the assigned areas and ensure irregularities are observed and acted upon.
- Drive ressource optimization and process efficiencies.
- Assess team delivery in terms of speed, accuracy, and output. Ensure global benchmarks and SLAs are consistently met.
- Report on opportunities for operational efficiencies within organisation, system and process.
- Report and adhere to customer service KPIs.
- Provide guidance to team members to ensure consistent and high-quality customer service
- Foster a positive and collaborative work environment and pinpoint growth opportunities.
- Administrate and manage the Business Support team members
Minimum Qualifications
-
3-4 years experience from call centre or customer service environment, preferably with a carrier or forwarder.
- Experience in leadership or supervisory roles in a process driven work environment
- Customer and market orientation, good understanding of business drivers
- With the ability to improve company procedures for managing operations
- Analytical, solution oriented, and with high level of integrity
- Excellent communication skills in an international environment
Nice To Have
-
Knowledge of shipping and various cargo types
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Hiring in Manila apply now salary range 30k +33k
Gratitude Inc1 - 3 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
MULTILINGUAL SERVICE DESK ANALYST
Gratitude Inc2 - 8 Year(s)
Confidential
Manila, Philippines
0 - 1 Year(s)
Confidential
Manila (Taguig), Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Operations Manager
Gratitude Inc1 - 2 Year(s)
₱ 80 - ₱ 110K p.m
Manila, Philippines
Telco | Financial
Gratitude Inc1 - 2 Year(s)
₱ 15 - ₱ 25K p.m
Manila, Philippines
Japanese bilingual
Gratitude Inc2 - 3 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 29 Year(s)
₱ 28 - ₱ 45K p.m
Manila, Philippines
Collection Associate – B2B Accounts Receivable
Gratitude Inc1 - 12 Year(s)
Confidential
Manila, Philippines
CSR-Healthcare account -TP Makati
Gratitude Inc0 - 14 Year(s)
₱ 23 - ₱ 25K p.m
Manila, Philippines