GRATITUDE INC

APAC · AFRICA · U.S.A

MULTILINGUAL SERVICE DESK ANALYST

303 Views 2 weeks ago

Experience 2–8 Year(s)

₱

Salary Confidential

Location Manila (Taguig)

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83 candidate(s) already applied

Job Description

HIRING: MULTILINGUAL SERVICE DESK ANALYST

Dutch + French | Trilingual Role

Location: One World Square, McKinley Hill, Taguig City
Work Setup: 100% Onsite
Schedule: Shifting
Openings: 2
Salary: Open Budget

Why Apply?

Join a global Service Desk team where you’ll use your Dutch and French language skills + technical troubleshooting abilities to support users and resolve IT issues.

Qualifications

2+ years of Technical Support / Service Desk experience
Can speak, read, and write Dutch & French
With or without previous Service Desk experience
Strong communication and customer service skills
Technical troubleshooting & IT support knowledge
Willing to work 100% onsite
Stable employment history / not a job hopper
Must not be a current or former CGI employee
Candidates with PRV/TRV are preferred
Client can process a working visa for qualified candidates

What You’ll Do

Resolve user issues through phone, email, and ticketing systems
Provide technical troubleshooting and customer support
Handle service requests and non-complex work orders
Follow escalation procedures and agreed processes
Maintain accuracy, quality, and turnaround times
Work closely with local management, colleagues, and clients

QUICK SCREENING QUESTIONNAIRE

Interested and qualified? Complete the questionnaire below

https://myglit.com/lateral/cref/1d848c82c4

Please prepare:

Dutch & French speaking/reading/writing capability
Proficiency level in Dutch & French
Nationality
Current visa type
Current location / present address
Years of Service Desk / Technical Support experience
Last drawn salary
Salary expectation
Notice period

Multilingual IT professionals — don’t miss this opportunity! Apply now.

Please upload your latest and complete CV and monitor your email for updates.

Key Skills

21 Skills

CRM (Customer relationship Management) Customer Service Microsoft Office Problem Solving Root cause analysis Technical documentation Technical Support Case Management Communication Skills French Language Service Desk Desktop Support Incident Management IT Help Desk Techinican Multilingual End User hardware and software troubleshooting experience Good exposure in to escalation management Excellent verbal and written Dutch language along with English skills. Team Management, SLA Management JIRA & Ticket Management

Role Specifications

Role

Helpdesk Support

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

IT Software/Hardware

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc

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