H&R BLOCK SEASONAL ACCOUNT

# JOB DETAILS

Job Title: Trainer Account/Category/Campaign: H&R Block Seasonal Account Employment Type: Contractual (Until the end of April 2027)  Work Location/Setup: Onsite – Sucat 

Shift Schedule: Shifting Schedule

Important Notes:

- No HMO or benefits for contractual roles.

- Former employees , PSG Global Solutions, Majorel, and Aegis are not eligible for rehire, whether directly or through a third party.

## JOB DESCRIPTION

Training and Development Delivery focuses on delivering and providing training for the general workforce and targeted functional/technical areas, including:

- Delivering training materials, including presentation materials, training guides/manuals, course evaluations, etc.

- Coordinating training schedules based on training requirements.

- Having comprehensive knowledge of the specific discipline or broader area in which the position operates.

- Executing specialized projects and activities, typically working according to set principles.

- Generating and initiating own workload without requiring instructions or guidelines.

- Supervising the work of less experienced professionals, providing professional expertise, and taking responsibility for the end product.

- Significantly improving day-to-day activities and processes.

- Managing and overseeing the implementation of short-term activities within the team.

- Making operational decisions within a defined scope.

- Delivering professional responsibilities with a focus on professional excellence.

- Typically managing a team of Individual Contributor co-workers.

## QUALIFICATIONS

- 6 months to 1 year of Training Experience in the BPO industry.

- Minimum of 2 years' experience in the BPO industry.

- Familiarity with adult learning principles, curriculum design, or training methodologies.

- Demonstrated proficiency in English communication (oral and written).

- Strong presentation, facilitation, and interpersonal skills.

- Ability to adapt training delivery to different learning styles and paces.

- Experience in instructional design or Learning & Development is a plus.

- Proficiency in using Learning Management Systems (LMS) and training tools.

## RECRUITMENT PROCESS

1. Eligibility Check

2. Quick Screening with CorpTA

3. Demo Materials Preparation (to be sent via email)

4. Final Interview and Demo Presentation with HM Virtually (Graveyard Schedule)