H&R Block Seasonal Account

Job Overview

We are urgently looking for a Trainer to support the H&R Block seasonal account. The successful candidate will help prepare employees to deliver effective customer service and perform account-related processes by facilitating training, assessing readiness, and supporting learning and development activities.

This role requires strong communication, facilitation, coaching, and presentation skills, along with the ability to work in a fast-paced, seasonal environment.

Key Responsibilities

• Facilitate training sessions for new hires and existing employees based on account requirements.

• Explain processes, procedures, systems, and performance expectations clearly to trainees.

• Develop and deliver training activities, presentations, exercises, and assessments.

• Monitor trainee progress and evaluate readiness for production.

• Provide coaching and feedback to improve employee performance and knowledge retention.

• Identify learning gaps and coordinate appropriate refresher training.

• Maintain training attendance, assessment results, and other required documentation.

• Collaborate with operations and quality teams to align training with business requirements.

• Support seasonal hiring and training timelines to help meet operational targets.

• Ensure training materials and delivery remain aligned with approved processes and policies.

Qualifications

• Relevant experience in training, learning and development, or a similar role.

• Strong verbal and written communication skills.

• Excellent presentation, facilitation, and coaching abilities.

• Ability to assess trainee performance and provide constructive feedback.

• Strong organizational skills and attention to detail.

• Ability to work in a fast-paced, target-driven environment.

• Willingness to work on a contractual basis until the end of April 2027.

• Relevant experience in a BPO environment and knowledge of US tax preparation processes would be advantageous, subject to the account's requirements.

Contract Details

This is a seasonal contractual opportunity expected to continue until the end of April 2027.

Important: Work location, shift, salary, minimum experience, education requirements, and mandatory account-specific qualifications will be confirmed in the official hiring details.

Interested candidates should submit an updated resume highlighting relevant training experience, facilitation skills, and any applicable BPO or US tax-related experience.