HR Service Delivery Assoc Manager

Gratitude Inc

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2 months ago

HR Service Delivery Assoc Manager

5-10 Year(s)

Job Description

Key Skills

SAP Voice & Accent Supervisor Skills BPO Voice Process Communication Skills BPO Skills BPO Payroll

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JOB TITLE: HR Service Delivery Assoc Manager (CL 8)
Job Requisition ID: R00323165
WORK SETUP: Hybrid in Taguig
WORK SHIFT: Day shift

OVERALL PURPOSE:
The primary purpose of Payroll Processing is to execute pay on time and accurately each pay run for both in-house and outsourced teams, with the correct deductions and necessary withholdings, including maintaining the employees' hours and payments, calculating commissions and bonuses, and printing payroll.

RESPONSIBILITIES:
- Act as the escalation point for team and customer issues
- Together with other leads, identify opportunities for improvement
- Drive corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals
- Participate in the action and strategic planning process that establishes annual objectives and goals for an organisation
- Be responsible for the development of resources under your reporting line

Scope of responsibilities includes overseeing:
- Produce and Distribute Pay to employees’ bank accounts
- Conduct Audit Activities
- Produce General Ledger Feed
- Payroll Reporting
- Distribute vendor/government data as required
- Post Payrun activities
- Calculate Gross to Net

JOB QUALIFICATIONS:
- With at least 7 to 8 years of relevant experience; 5 years of supervisory experience
- Payroll and SAP experience required
- Voice proficiency of B1T is not required
- Not previously or currently employed with Accenture
- No active Workday Profile with Accenture

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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