INSURANCE ACCOUNT SPECIALIST(TAGUIG)

Gratitude Inc

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2 days ago

INSURANCE ACCOUNT SPECIALIST(TAGUIG)

1-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

BPO Recruiter Communication Skills Insurance Skills Insurance backgroud in non-life focused on property and casualty insurance. home and auto loan type High‑Volume Communication & Call Handling

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QUALIFICATIONS

- College graduate with at least 12 months of BPO experience; OR

- Completed at least 2 years of college with a minimum of 18 months BPO experience.

- Required: Experience in Non-Life Insurance, particularly Property & Casualty (P&C).

- Experience handling Homeowners and Auto Insurance is highly preferred.

- Experience in insurance brokerage, agency, policy servicing, or carrier coordination is an advantage.

- Willing to work on-site in Taguig.

- Strong communication, analytical, and problem-solving skills.

- Comfortable handling high-volume calls and multiple stakeholders.

KEY RESPONSIBILITIES

Policy Servicing & Carrier Coordination

- Support policy servicing activities within an insurance brokerage or agency environment.

- Coordinate with insurance carriers regarding policy inquiries, endorsements, renewals, and updates.

- Process and issue policy endorsements using broker management systems such as AMS, Applied Epic, or similar platforms.

- Coordinate between clients, agents, and insurers to ensure accurate and timely information.

- Maintain accurate policy documentation while following regulatory and internal guidelines.

Billing, Premium & Receivables

- Resolve billing discrepancies, premium adjustments, and payment-related concerns.

- Handle premium collections, receivables inquiries, and account reconciliations.

- Address billing questions from insureds, agents, and carriers professionally and accurately.

- Maintain complete and compliant records and documentation.

High-Volume Communication & Call Handling

- Handle high-volume inbound and outbound calls with insureds, agents, and insurance carriers.

- Serve as a key point of contact for policy and billing concerns.

- Clearly explain policy changes, billing information, and required next steps.

- Meet service-level expectations in a fast-paced, customer-focused environment.

PRESCREENING DETAILS

Please provide the following:

- Years of BPO Experience:

- Years of Relevant Insurance Experience:

- Non-Life / P&C Insurance Experience:

- Home & Auto Insurance Experience:

- Educational Attainment:

- Salary Expectation:

- Last Drawn Salary:

- Notice Period:

- Availability for On-Site Setup:

- Current Location:

Interested candidates: Send your updated resume together with the completed prescreening details for evaluation and endorsement.

Role

Appeals Support Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ireoluwa Kiiti

Recruiter - Gratitude Inc

NA, nigeria

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