Insurance Customer Service Representative (Voice) – Alabang & MOA Pasay
118 Views
3 days ago
Experience
0–5 Year(s)
₱
Salary
₱ 20 – 25K
p.m
Location
Manila
30 candidate(s) already applied
Job Description
About the role
We are hiring Insurance Customer Service Representatives (Voice) for four insurance accounts at two Metro Manila sites: Alabang (Filinvest) and MOA Pasay. If you have BPO voice experience and want a higher-paying insurance account with a sign-on bonus, this is a strong move. Positions start ASAP, and you can apply through a walk-in or virtual interview.
Responsibilities
- Handle inbound and outbound voice calls from insurance customers
- Answer questions about policies, coverage, claims, billing and account changes
- Resolve customer concerns accurately and professionally on the first contact where possible
- Document every interaction accurately in company systems
- Meet quality, productivity and attendance targets
- Follow insurance compliance, data privacy and company policies
Available accounts, requirements and salary packages
Account | Site | Education | Experience | Salary package | Setup |
|---|---|---|---|---|---|
Hawkeye (Insurance) | Alabang | SHS to college graduate | 6 months of BPO voice | ₱24,000 + ₱22,000 SOB | Onsite |
Horizon / Indy / Citrix (Insurance) | MOA Pasay | SHS to college graduate | 1 year of BPO voice | ₱22,500 + ₱22,000 SOB | Onsite |
Renaissance (Insurance) | MOA Pasay | SHS to college graduate | 1 year of BPO voice | ₱24,000 + ₱22,000 SOB | Hybrid after 3 months (performance-based) |
Citra Reliance (Insurance) | MOA Pasay | HS graduate (old curriculum) | 1 year of BPO voice | ₱25,000 + ₱22,000 SOB | Onsite |
Qualifications
- Required BPO voice experience, per the account requirements above
- Excellent English communication skills, verbal and written
- Strong customer service, problem-solving and active listening skills
- Comfortable using computers and multiple systems
- Willing to work onsite
- Ready to start immediately
Job details
Locations | Alabang (Filinvest) and MOA Pasay |
Work setup | Onsite (Renaissance becomes hybrid after 3 months, based on performance) |
Industry | Insurance, BPO voice |
Start date | ASAP |
Why join
- Salary packages of ₱22,500 to ₱25,000, plus a ₱22,000 sign-on bonus
- Four insurance accounts to choose from across two locations
- A hybrid option on the Renaissance account after 3 months
- Open to SHS graduates up to college graduates
- Immediate hiring with fast-track walk-in processing
Key Skills
5 Skills
Call Center
Customer Service
Problem Solving
BPO Voice Process
BPO Skills
Role Specifications
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Similar Jobs
Python Programmer/ Developer
Gratitude Inc • 5 – 7 Year(s)
Python
Tableau
₱ 125 – 130K p.m
Manila, Philippines
Kyriba IT analyst
Gratitude Inc • 5 – 20 Year(s)
Kriyba
₱ 100 – 108K p.m
Manila, Philippines
Insurance Voice Account - WNS Eastwood QC - Up to 25K Package
Gratitude Inc • 1 – 27 Year(s)
Call Center
Inbound BPO
BPO Voice Process
₱ 23 – 25K p.m
Manila, Philippines
CSR retail account -TP molino
Gratitude Inc • 0 – 21 Year(s)
Call Center
BPO Voice Process
International Call Centre
₱ 18 – 21K p.m
Manila, Philippines
Customer Service Support
Gratitude Inc • 1 – 2 Year(s)
Financial Management
BPO Call center
customer support
Confidential
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
1768214289.png){kind=small}
Location
NA, kenya
Network
1+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts